Answers

Where are you located?
We are located at 850 4 Street SE in Calgary’s East Village neighbourhood.

What are your hours of operation?
To thank our supporters and give music fans more opportunities to visit us in our opening month, Studio Bell will be open seven days a week for the month of July only. Studio Bell will then move to regular year-round hours from Wednesday to Sunday, 10:00 am to 5:00 pm.

What is there to explore at Studio Bell?
You can explore five floors of exhibitions that tell the story of music in Canada, celebrate music icons in the Canadian Halls of Fame, rock out with our interactive instrument installations and sing along in our sound booths. Plus, so much more!

Do you offer tours?
Yes, we will offer public tours every day at 11:00 am, 12:30 pm, and 2:00 pm. Simply pay your admission, and meet in the Drop-In Zone. First come first served. If you want a private tour, you can book one here.

When do public tours happen?
Public tours for Studio Bell will run every day at 11:00 am and 2:00 pm. See and hear our top 10 greatest hits from amazing architecture to innovative instruments. Then experience the Kimball theatre organ come to life.

Where can I park?
There is limited paid parking available in the 9 Avenue lot at 4 Street or there’s street parking on 8 Avenue. We encourage our visitors to walk, bike, or take transit.

How can I get a gig at Studio Bell?
If you would like to request information about our facilities, please contact us at info@studiobell.ca with the subject line Venue Services Inquiry, and a member of our Visitor and Venue Services Team will respond shortly.

What if I want to donate an instrument?
Click here and fill out the artifact donation form and a member of our collections team will respond as soon as they can.

What is the cost of the new building?
Our projected building cost estimate is $191 million.

How can I access the collection at NMC for creative projects?
NMC’s Artist in Residence program offers a one-of-a-kind creative working environment and residency program that is designed to feed and nurture artistic creativity and technical innovation. We provide artists, at various levels of professional development, with the time and space to create new and innovative works using our unique collection of instruments, recording equipment, and our expertise, in a supportive environment and world-class facility. Applications for residencies are accepted on an ongoing basis. Fill out the application form here.

How do I book an educational program?
For the duration of the summer we will be focusing on our exhibitions. Stay tuned for updates later in the year. Please contact our education department here.

How many students can participate in a program?
School programs and tours can accommodate up to 30 students per program. Please do not combine classes as it compromises the program quality and you will be charged per class. Some of our programming takes place in small classrooms and galleries which cannot exceed certain capacities to ensure the safety of everyone involved.

How much does an in-school program cost?
$180 for a half day and $320 for a full day. There will be more details for these soon as well.

How do I book a Roadcase?
Visit our website here and select the desired roadcase program. From there you can fill out a webform and our education department will contact you to confirm your booking. If you have any questions, email us or call us at 403-543-5119.

How much does a Roadcase cost?
Roadcases vary depending on the case and the duration booked. Prices begin at $125 for a two-week rental. Additional travel costs may apply to programs held outside Calgary city limits.

When should I book a program?
Programs must be booked with at least two weeks notice. Space is limited so book early.

How do I pay?
School programs and tours: Your school will be invoiced by fax or e-mail prior to your visit. You may pay by providing a cheque, cash or credit card at the time of your program here at our front desk.

Roadcase programs: Once your online form is received, you will receive a phone call confirming the booking request dates and an invoice will be created and sent to your school. You may pay by credit card or cheque.

How do I cancel or reschedule a program?
Cancellations must happen at least 2 weeks prior to the date of the program, otherwise a penalty will be incurred. If you need to make any changes or cancel a booking you can email us or call us at 403-543-5119.

A cancellation fee of $70 per program will be charged without two weeks notice. In the event of school closures due to weather or unsafe driving conditions, either party may cancel programs on the day of without penalty and every effort will be made to re-schedule.

In the event of an emergency cancellation, please call 403-543-5119.

What are the curriculum connections?
Our hands-on programs are based on the Alberta Education Program of Studies and encourage critical thinking and inquiry-based learning about music, sound, science, culture, history and the creative process. All programs are led by exceptional musician educators who make the concepts come to life and feature items form our rare and unique collection!

For details on what you will do in each program and its curricular links, download your Teacher’s Guide, specific to each program.

Is there bus parking?
Studio Bell does not have a public parking lot, or bus parking area. There are paid parking lots in the nearby area, but most would not accommodate bus parking. Your school should arrange pickup and drop off with your bus without parking availability.

Help me fill out all that paperwork!
The National Music Centre meets service-provider requirements for all school boards, including first-aid training and vulnerable sector police security checks.

NMC has a Masters Agreement with the Calgary Board of Education, which means we have been pre-approved and you get to fill out less paperwork! CBE teachers can download the CBE Masters Agreement service request form here and/or refer to the CBE website for more information about working with a Masters Agreement provider.

Please contact Marcy Belva, School Programs Administrator, with any questions related to your visit.

Are programs offered in French?
NMC has some educators who are bilingual and French programs are dependent on their availability. Please indicate your wish for a French program on your online registration form, and we will do our best to accommodate your request.

What time should we arrive?
Prior to your programs your group will be taken to remove jackets, drop off backpacks and get an orientation to Studio Bell. Since all of this will take some time, we recommend you arrive approximately 30 minutes prior to the start time of your program, unless otherwise specified at the time of booking.

What should we bring with us?
We recommend that you and your students bring along a bagged lunch for your trip; Rosso Coffee Roasters (found within Studio Bell) does sell food and beverages, but for the sake of time and convenience it would be better to bring your own food. We also recommend wearing good walking shoes and bringing a water bottle. Otherwise the most important thing is to bring your imaginations!

Can we visit Studio Bell without participating in a program?
Absolutely! As an individual or with your family you can drop by anytime we are open to the public, Wednesday-Sunday from 10:00 am to 5:00 pm. If you are wanting to bring a school group to visit, you are not required to sign up for a guided visit, but keep in mind this is a far more affordable option than paying individual admission for each of your students.

How many adult supervisors should attend?
We require that your school bring along enough adults to obtain a 1:5 ratio with your students. This will ensure the safety and comfort of all involved! Adults to children should not exceed a ratio of 1:4 to ensure enough space in classrooms and other spaces.

How can we prepare for our visit?
Download your Getting Ready document for details on behaviour expectations and an overview of our galleries stages. This package will help you to prepare for your day, including answering questions on your field trip forms. For Roadcase bookings, download your “Getting Ready for the Roadcase” Guide here.

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